Service Warranty & Refunds

Our 30-day service warranty

Rx on the go mechanics provides repair and maintenance services — we are not selling you a product. We stand behind our workmanship with a 30-day warranty from the date the service is completed. If a repair we performed fails because of our work within those 30 days, we will make it right — by correcting the work at no additional labour charge, or by refunding the labour portion of your invoice.

What the warranty covers — and what it does not

• Covered: workmanship on repairs and services performed by Rx on the go mechanics, for 30 days from the service date.
• Not covered: the warranty is void if anyone else has worked on, adjusted, or tampered with the repair after us.
• Customer-supplied parts and work: there is no warranty on parts you supply yourself, or on work performed by others. Only the parts we supply carry a warranty, and those are covered by the part manufacturer's own warranty.

How to make a warranty claim or request a refund

• Contact us at rxonthegomechanics@gmail.com or 587-341-0961 with your invoice number and a description of the problem. We will assess the claim and arrange a correction or refund where the warranty applies.
• Online card payments are processed by our payment provider, Paddle — you can also request a refund at paddle.net or through the support link on your Paddle receipt.

Approved refunds are returned to the original payment method. Card refunds typically appear on your statement within 5–10 business days, depending on your bank. When a refund is issued, your invoice balance and status are updated automatically and you receive an email receipt confirming the refunded amount and reference.

Questions

Because Paddle is our Merchant of Record for card payments, their Refund Policy also applies to the payment-handling side of your purchase. For anything about the work itself, contact us at rxonthegomechanics@gmail.com — we will make it right.